Designing for everyone: An NBN product case study

A session at Customer experience 2013

  • Katrina Harrison

Monday 6th May, 2013

11:45am to 12:25pm (EST)

How do you build a single customer-centric solution for every home and business in Australia – that’s 11 million premises and 22 million users – all with differing needs? Using lessons from her time at NBN Co, Katrina will share her experience applying design methodology to evolve customer experiences and product design, and the principles that guided the first evolution of their user equipment.

About the speaker

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Katrina Harrison

Katrina Harrison leads the Customer Focused Design practice at NBN Co.

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Time 11:45am12:25pm EST

Date Mon 6th May 2013

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