Quantifying customer experience

A session at Customer experience 2013

Monday 6th May, 2013

2:45pm to 3:25pm (EST)

The combination of measures like Net Promoter score and the ability to flexibly query customer and operational data are the kinds of tools you need in your arsenal if you’re going to get through the internal hurdles to get your projects funded, and going to have a fighting chance with your actual customers.

About the speaker

This person is speaking at this event.
Greg Stewart

Let's all start being great at being clear. Greg helps senior executives engage their teams during transformations by helping them be clear. bio from Twitter

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Time 2:45pm3:25pm EST

Date Mon 6th May 2013

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