Presentation: "Innovation, while maintaining process excellence - is that possible?"

A session at GOTO Zurich 2013

Thursday 11th April, 2013

2:30pm to 3:20pm (CET)

A snapshot and real life experience report of a still ongoing agile transformation within Swiss Life

Caramba – that's the Swiss Life business transformation program to transform Swiss Life from a mono-liner (pure life insurer) to a comprehensive financial solution provider with increased customer centricity. This requires an evolution in two dimensions:

Implement business- and IT-innovation: new access- and distribution-channels in a multi-factory approach
Develop emotional intelligence in customer relation for an enhanced customer orientation
This is a real life experience report showing how we use an agile approach to deliver innovation while maintaining stability in the core (business and IT) in the different stages from kick-start to large scale program. Moreover we can provide you with ideas and strategies on how to address and manage the conflicting objectives: How to maintain technological and entrepreneurial freedom versus the structured approach of the mature core business, and manage conflicting expectations, skills and cultures.

This is a case study of a still ongoing journey of an agile transformation as a main driver for Caramba.

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Time 2:30pm3:20pm CET

Date Thu 11th April 2013

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