Thursday 11th April, 2013
2:30pm to 3:20pm
A snapshot and real life experience report of a still ongoing agile transformation within Swiss Life
Caramba – that's the Swiss Life business transformation program to transform Swiss Life from a mono-liner (pure life insurer) to a comprehensive financial solution provider with increased customer centricity. This requires an evolution in two dimensions:
Implement business- and IT-innovation: new access- and distribution-channels in a multi-factory approach
Develop emotional intelligence in customer relation for an enhanced customer orientation
This is a real life experience report showing how we use an agile approach to deliver innovation while maintaining stability in the core (business and IT) in the different stages from kick-start to large scale program. Moreover we can provide you with ideas and strategies on how to address and manage the conflicting objectives: How to maintain technological and entrepreneurial freedom versus the structured approach of the mature core business, and manage conflicting expectations, skills and cultures.
This is a case study of a still ongoing journey of an agile transformation as a main driver for Caramba.
Sign in to add slides, notes or videos to this session