Mapping Experiences and Orchestrating Touch Points

A session at IA Summit 2013

Thursday 4th April, 2013

9:00am to 5:00pm (EST)

Organizations continue to struggle with understanding and designing for the complex ecosystems in which they engage their customers. This workshop will teach you better ways to approach the challenges of this cross-channel, multiple touchpoint world.

About the speakers

This person is speaking at this event.
Patrick T Quattlebaum

Patrick Quattlebaum is a Design Director at Adaptive Path with an unhealthy love for holism, humanism, and progressive change.

This person is speaking at this event.
Chris Risdon

Director of Design @Getaround and Adjunct professor @CCAIxD. Formerly Head of Behavioral Design @CapitalOne. Ex-@CapitalOneLabs, Ex-@adaptivepath. bio from Twitter

These speakers at other events

33 attendees

  • Amy Silvers
  • Angel Anderson
  • Chris Baum
  • Chris Risdon
  • Chuck Augello
  • Dave Peterson
  • Annie Drynan
  • Eunjung Lee
  • Giles Colborne
  • Pei-Hsiu Tan
  • Jim Lane
  • Jaimi J.J. Kercher
  • Julie Guinn
  • Naa Marteki Reed
  • Richard Dalton
  • Naila Haider
  • NetApp_Millie
  • Noel McKenzie
  • Priyanka Kakar
  • Melanie
  • Prudvi Raj Dommaraju Ravindranath
  • Patrick T Quattlebaum
  • Sabrina Ray
  • Sanchit Gupta
  • Sarah Stern
  • Scott Keen
  • Sam Leto
  • Sean Crowe
  • Stacy Surla
  • Teresa Rench
  • Teresa Derrick
  • Carrie Grey
  • Valeska O'Leary

5 trackers

  • Eunjung Lee
  • Kaleem
  • Misty Weaver
  • Stephanie Schuhmacher
  • athena

Sign in to add slides, notes or videos to this session

Sign in to track this session

Tell your friends!


Time 9:00am5:00pm EST

Date Thu 4th April 2013

Session Hash Tag


Short URL


View the schedule


See something wrong?

Report an issue with this session