Saturday 6th April, 2013
1:55pm to 2:15pm
When approached with a question, librarians create context for understanding using communication skills and their ability to navigate available resources. IAs can do a similar thing for co-workers inside an organization.
Using my ongoing experience in Special Projects, we’ll look at how IA tools, processes, and thinking can be used to solve support and maintenance issues in an organization. I’ve worked with people in different product groups and roles, including those with direct customer interaction, developers, testers, and various levels of management. I’ve helped them see connections between existing products and technologies, design a complex future product as part of a “task force”, and generally answer (and be able to ask!) all sorts of questions.
Along the way, I’ve discovered and added various tools to my bag of tricks. We’ll take a look at these unexpected tools and how they can be used to explore certain types of information problems.
Creative problem solver. Information Architect.
I use my information, technology, programming, and management skills to solve problems in the Special Projects group at Serials Solutions, a ProQuest business. This work affects librarians, researchers, and students in universities and other organizations all over the world. I'm called a Technical Support Analyst, but often employ IA/UX methods, clarify complex information, understand connections between people, information, and software, and act as an escalation point for all sorts of interesting problems that arise. Some people might consider that Information Architecture…
This is my sixth IA Summit as attendee, but first as a speaker.
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