Thursday 9th May, 2013
9:00am to 10:15am
What is Radical Customer Service? Hopefully, the new norm in libraries. This session will present what libraries around the country are doing to implement new models of service. Can our customers be a part of leading this change? As library professionals, are we prepared to let go of our traditional ideas? Be prepared to brainstorm and share ideas with colleagues from around Maryland and Delaware.
10:45am Law for Everyone @ The People’s Law Library of Maryland by Michael Craven
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