Radical Customer Service

A session at MLA/DLA Annual Conference 2013

Thursday 9th May, 2013

9:00am to 10:15am (EST)

What is Radical Customer Service? Hopefully, the new norm in libraries. This session will present what libraries around the country are doing to implement new models of service. Can our customers be a part of leading this change? As library professionals, are we prepared to let go of our traditional ideas? Be prepared to brainstorm and share ideas with colleagues from around Maryland and Delaware.

About the speaker

This person is speaking at this event.
Sydney McCoy

Branch Adminstrator for Frederick County Public Libraries

Next session in Crystal Ballroom Hall 2B

10:45am Law for Everyone @ The People’s Law Library of Maryland by Michael Craven

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Time 9:00am10:15am EST

Date Thu 9th May 2013


Crystal Ballroom Hall 2B, Clarion Resort Hotel

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