4th Annual Optimizing Contact Centers Summit

"How to ensure customer satisfaction and loyalty"

8 10 October 2013

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17 speakers

pre- conference workshop Day 1 from 11:30am to 1:30pm Tuesday 8th October 2013

summit Day 2 from 8:20am to 6:45pm Wednesday 9th October 2013

summit Day 3 from 8:20am to 6pm Thursday 10th October 2013

14 known attendees

  • kris hanackova
  • Klaus Dieter Liedtke
  • Markus E. Eberhard
  • Marco Fanton
  • Mads Skovlund Pedersen
  • Roberto Maiorana
  • Padmanaban Shivakumar
  • Nejat Erguven
  • Steven MacDiarmid
  • Virpi Nieminen
  • Alexandra da Silva Rodrigues
  • Kristen Tinius Torp
  • Lorena Guerrero Navarro
  • Paul Hopkins

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Related books

  • Outside In
  • The DNA of Customer Experience

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