Dave, I'm Afraid I Have To Place You On Hold | Room 812

A session at "Pink13" IT Service Management Conference & Exhibition

Tuesday 19th February, 2013

2:00pm to 3:00pm (PST)

Join Chris as he discusses robotics and IT Support.

You can't manage it until you measure it. This mantra has led to an era of automation, self-service and consolidation. Doing more with less, doing less with less. The IT department is birthing out robots faster than an alien invasion. These robots are not the type you were told about in childhood, these robots are here to take jobs away. While many herald the coming revolution in IT, people should stop and give pause to what to do with the predicated millions of displaced workers in 2020. Join Chris for an engaging look back at the history of robotics that have displaced human jobs. Then turn your head in the other direction as Chris looks forward at the trends in automation that are disrupting information technology and information systems. Want to know what skills will be desirable for knowledge workers as automation becomes more commonplace? Then don’t miss this session. Most people know Chris as @servicesphere on Twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly. His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT. An agent provocateur who lives 15 minutes in the future, Chris says, “brace yourself, you’re about to be awoken”.

About the speaker

This person is speaking at this event.
Chris Dancy

Limited in his nature, infinite in his desire, man is a fallen god who remembers heaven.” -Alphonse de Lamartine

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 2:00pm3:00pm PST

Date Tue 19th February 2013

Short URL


Official event site


View the schedule


See something wrong?

Report an issue with this session