Tools Strategies That Enable ITSM Success

A session at "PinkForum13" - 2nd Annual IT Service Management Leadership Forum

  • Rae Garrett
  • David Cannon

Monday 12th August, 2013

10:00am to 11:00am (PST)

ITSM tool suites enable effective processes. This means that every successful ITSM improvement effort begins with the affirmation by all that "An integrated tool set is a strategic asset!" It is not just a necessary evil. Effective integration of the process design work stream with the tool configuration activities enables process and produces results that matter!

Join Rae and David Cannon, the author of the ITIL Service Operation and Service Strategy publications, as they explore how effectively configured tools automate and enable your ITSM objectives by focusing on these three critical success factors:

Know what you need from a tool suite
Configure don't customize
Use the tool as a platform for continuous learning on the 'Data to Wisdom' continuum

About the speakers

This person is speaking at this event.
Rae Garrett

Principal Consultant, Pink Elephant

This person is speaking at this event.
David Cannon

ITIL Author & Global Director of the ITSM Practice, BMC Software

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Time 10:00am11:00am PST

Date Mon 12th August 2013

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