Monday 12th August, 2013
10:00am to 11:00am
Implementing a solid Service Management program requires more than standing up processes. ITSM requires full consideration of the 4P's. A significant contributor is the People "P". Skill and talent of our teams is key as well as how they are functionally aligned to achieve the Service Management goals. This session will explore both organizational design considerations as well as practical advice from those who have run the gauntlet reshaping their organizations to be service facing and focused.
Principal Consultant, Pink Elephant
Director of Client Services, Pomona College
Vice President, IT Chief Operating Officer Service Delivery Assurance Honeywell IT Services
IT Management Consultant, Pink Elephant
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