Organizational Design To Support Service Orientation

A session at "PinkForum13" - 2nd Annual IT Service Management Leadership Forum

  • Jack Probst
  • Julianne Journitz
  • Lonnie Shane
  • Brian Newcomb

Monday 12th August, 2013

10:00am to 11:00am (PST)

Implementing a solid Service Management program requires more than standing up processes. ITSM requires full consideration of the 4P's. A significant contributor is the People "P". Skill and talent of our teams is key as well as how they are functionally aligned to achieve the Service Management goals. This session will explore both organizational design considerations as well as practical advice from those who have run the gauntlet reshaping their organizations to be service facing and focused.

About the speakers

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Jack Probst

Principal Consultant, Pink Elephant

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Julianne Journitz

Director of Client Services, Pomona College

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Lonnie Shane

Vice President, IT Chief Operating Officer Service Delivery Assurance Honeywell IT Services

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Brian Newcomb

IT Management Consultant, Pink Elephant

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Time 10:00am11:00am PST

Date Mon 12th August 2013

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