Monday 12th August, 2013
10:00am to 11:00am
In writing his book, Dave has drawn upon his vast IT Service Management knowledge including experience as Director, Service Management for the Financial Services division of a large car manufacturer. During this presentation he will examine: strategic benefits of an effective Release Management process; roles and responsibilities of Process Owners, and tactical and senior managers; how to address all-important cultural issues and how to determine organizational readiness. Dave will also explain how to envelop effective performance and productivity metrics.
Author, IT Release Management : A Hands-on Guide
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