Monday 12th August, 2013
11:15am to 12:15pm
Troy is a contributing author to Steve Bell’s newly published, Lean IT Service Management: Understanding and Navigating the Cultural Silos of IT Value Streams.
As organizations consider the application of best practice concepts they have to balance ITSM concepts against practical business needs. Lean thinking provides this critical balance by ensuring that processes are fit for purpose and not over engineered. In short ITIL provides direction about The Right Things To Do & Lean provides the necessary balance by focusing on Doing The Right Things.
In this session Troy will explain how to apply Lean concepts are applied to ITSM principles. You’ll walk away with an understanding of what Lean Management is, awareness of its business value and particularly how it can be applied in ITSM to:
Establish a business case for process improvement
Improve process flows with a focus on velocity and waste reduction
AVP Strategic Solutions Pink Elephant / Troy has extensive experience in leading Service Management programs and is an author and frequent ITSM speaker. bio from Twitter
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