Monday 12th August, 2013
11:15am to 12:15pm
For decades IT organizations have had the luxury of having captive customers who had very little control over IT costs and had no choice of deciding their IT service providers but being at the mercy of IT who provided services at whatever costs it takes to deliver what the customers demand. Customers now have a choice of many external service providers who could provide IT services at competitive pricing and are lured by external providers who assures cost savings that will contribute to the customer’s bottom line. Understanding service based costing enables IT organizations to provide services at competitive pricing and explore opportunities to improve the efficiency and effectiveness of the services they provide and become a service provider of choice.
Embracing service based costing is a must for business planning namely for accurate budgeting and proving IT services that are competitive that eventually contributes to the unit cost of production of the customers products and services.
Director, Professional Services - Asia, Pink Elephant
Author, IT Release Management : A Hands-on Guide
Principal Consultant, Pink Elephant
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