Monday 12th August, 2013
1:15pm to 2:15pm
We often hear statistics about the vast percentage of process programs that fail to deliver or under deliver on their objectives. In many cases lessons learned will pinpoint one or more pain points that if handled differently could have produced better outcomes. Instead of looking into the rearview mirror at the conclusion of an ITSM program, leaders are getting out in front of program risks and including mitigation measures in their program vision and strategy. This session will identify organizational and program risk factors that leaders should assess when initiating an ITSM program or project and a risk management approach to incorporate mitigation measures into their strategy or program roadmap.
Director, Product Management, Pink Elephant
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