Monday 12th August, 2013
1:15pm to 2:15pm
The majority of organizations root their Problem Management process solely in operations – this is a mistake. It also has a very important strategic dimension, and Kiran will explain the approach used in her organization to manage both the reactive and proactive components of this critical IT Service Management process. The latter requires strong IT business integration and a real commitment to Continual Service Improvement, and Kiran shares details about how Cisco’s Problem Management process is strategically planted to directly contribute to business outcomes.
Senior Director, Cisco
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