Monday 12th August, 2013
2:35pm to 3:25pm
A mature view of implementing best practices starts with the understanding that process perfection out of the gate is not the goal. Rather the goal is to create an organizational capability process governance structure that will take ownership of the project deliverables and institutionalize them into day-to-day life and continual service improvement.
From the book “Change & Effect”
“Implementation is to install a change and build capacity for the organization to develop by itself. You work to integrate the change into current practice while leaving things open for further change.”
In this session Troy will share how to successfully establish a process governance structure to support and sustain your ITSM transformation projects.
AVP Strategic Solutions Pink Elephant / Troy has extensive experience in leading Service Management programs and is an author and frequent ITSM speaker. bio from Twitter
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