Social Media In The ITSM Workplace – A CEO's Perspective

A session at "PinkForum13" - 2nd Annual IT Service Management Leadership Forum

Tuesday 13th August, 2013

7:15am to 8:15am (PST)

Not too long ago social media meant having a “party line” and going mobile meant getting a longer telephone cord. Things sure have changed! Now there’s Facebook and Twitter, LinkedIn, Google+ and people everywhere are in constant communication. What does that mean in today’s workplace? Being curious by nature, David set out on a journey to become more social media savvy and has gone from being a social media skeptic to a fan. Join David in this session as he shares his lessons learned from a CEO’s perspective about social media in the ITSM workplace. His session will cover: How to leverage social media as both an innovation and productivity tool; How employees can use Social Media within the company to communicate, collaborate and get work done; How to use social media to engage with customers and prospects and how Navvia designed services and augmented its software product to utilize social media for the design of both ITSM and business processes.

About the speaker

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David Mainville

Husband, father, camper, want to be musician, ITSM advocate and co-founder of www.cportalinc.com and www.itoptimizer.com bio from Twitter

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Time 7:15am8:15am PST

Date Tue 13th August 2013

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