Tuesday 13th August, 2013
9:45am to 10:45am
Elaine Lauritzen, Managing Director, Production Services, Brigham Young University
The key word in Service Management is "Service". The Service Catalog is one of the doors for handling demand that comes from the Business, Customers and User Community and therefore needs to be actionable to provide value. The Service Catalog is a key ITIL process as it not only places an important role in Request Fulfillment but can also be an entry point for multiple other processes. Organizations typically struggle defining end-to-end services as everyone in IT believes they offer a service. Come to this session and learn from industry leaders on how they successfully implemented their Service Catalog.
Principal Consultant, Pink Elephant
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