Business Relationship Management: Forging The Business / Technology Partnership

A session at "PinkForum13" - 2nd Annual IT Service Management Leadership Forum

  • Rae Garrett

Tuesday 13th August, 2013

11:00am to 12:00pm (PST)

One of today's key business challenges is forging a productive business / technology partnership where business priorities are understood and translated into technology strategies. While every CIO understands this knowledge is a critical success factor to true business and IT alignment, many struggle with establishing clear channels of communication supporting business demand. This challenge provides the business case and opportunity for Business Relationship Management (BRM). BRM and the key role of the Business Relationship Manager closes the relationship gap between the business and technology service provider. During this session, Rae will:

Identity the key responsibilities for BRM
Describe the working interdependency between BRM and Service Performance
Explore strategies to initiate a collaborative partnership between service provider and business

About the speaker

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Rae Garrett

Principal Consultant, Pink Elephant

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Time 11:00am12:00pm PST

Date Tue 13th August 2013

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