Tuesday 13th August, 2013
1:00pm to 2:00pm
If you want to improve Availability don't start with implementing Availability Management - start with Problem Management. Problem Management has both reactive and proactive activities that will have a positive impact on service availability. Reducing the number of recurring incidents, preventing Incidents and Problems from happening in the first place all lead to improved service availability; so how can Problem Management not be considered a 100% value added strategic process? It most definitely is! Yet many organization often don't do a good job implementing, or managing, the process. This session will highlight the integration points between Problem Management and Availability Management; decisions that need to be made in the Problem Management process; and key roles.
Principal Consultant, Pink Elephant
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