A Transformational Journey: Service Based Globalization

A session at "PinkForum13" - 2nd Annual IT Service Management Leadership Forum

  • Dan Kraus

Tuesday 13th August, 2013

1:00pm to 2:00pm (PST)

What happens when you simultaneously undertake globalization and transformation to a service based IS organization? According to Dan the answer is: an exciting and rewarding journey full of remarkable change, unique learning and new thinking. Boehringer Ingelheim is one of the world's 20 leading pharmaceutical companies. Headquartered in Ingelheim, Germany, it operates globally with 145 affiliates and more than 44,000 employees. Dan shares details about their major transformation to a service based, global organization and the distinct opportunities Service Management enables.

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Dan Kraus

Global Head of Service Management, Boehringer Ingelheim

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Time 1:00pm2:00pm PST

Date Tue 13th August 2013

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