Tuesday 13th August, 2013
2:20pm to 3:20pm
Julianne Journitz, Director of Client Services, Pomona College,
Kevin J. Smith, Vice President of Products, FrontRange &
Phil Day, Chief, NIH IT Service Desk
There seem to be two consistent paths organizations take at the outset of the ITSM journey. They either focus on improving their overall Operational Excellence or they spend the time initially to understand, document and communicate their services. The approach to practically identifying services is rooted in the ITIL definition of a Service. This session provides a practical context and guiding principles to help you go about defining your organizations services and lessons learned from those who have been down the service definition path already.
Principal Consultant, Pink Elephant
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