Thursday 17th October, 2013
2:05pm to 2:40pm
Everyone talks about connecting with customers -- but what does that really mean and look like? What do they need from you, and how can you help orchestrate experiences that are worth coming back for and raving about? Join this session with Community practitioner Maria Ogneva for brass tacks on building sustainable communities and inspiring conversations that customers want to be a part of. Learn how external and internal communities and social media come together to delight customers and build value for your business.
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