Do you worry about talking to people when you know they will argue, ask lots of difficult questions or react badly?
What's a difficult conversation? Anything you want to put off, get frustrated or worried about and that you feel doesn't have the desired effect, so you have to repeat it. Learn some new tricks and improve your confidence and effectiveness.
I'm running a free training workshop for people managers, primarily about having difficult conversations with employees and assertiveness.
I will provide guidance and practical steps to deal with problems including performance issues, both processes to follow and legal risks (and how to reduce them). By taking part, you will boost your skills and increase your confidence as well as reduce the time and money you spend on these issues.
The schedule includes:
Resilience exercise: working out how you function
Screening to pick the best people for your company
Difficult conversations: boost your skills and confidence
Assertive versus passive or aggressive
Dealing with poor performers and problem people
Guide to legal risks and reducing them
Difficult conversations exercise
The workshop will be on Thursday 18th April, 9am-12pm (including time for networking). The venue will be the Lighthouse in Kensington Street, in Brighton's North Laine area.
Book a place here: http://www.eventbrite.co.uk/even....