Tuesday 7th May, 2013
8:30am to 9:30am
Customer journey maps visually illustrate your customer’s experience using your product. We’ll define customer journey maps, their components, and how to create them. We’ll discuss the benefits of customer journey maps and how we can measure success. Finally, we’ll create a customer journey map for a real-world situation.
Experienced information developer. User advocate. Connecting information to engagment to UX. Integrity in service and continual learner. bio from Twitter
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