Supporting Customers: Onsite and Online

A session at Society for Technical Communication SUMMIT 2013

Wednesday 8th May, 2013

10:00am to 11:00am (EST)

The presenters discuss two key ways technical communicators can directly support customers: helping clients process and manage our documentation set and crafting training materials on-the-fly as software go lives. Connecting writers with clients provides consistent feedback about our documentation set and gives technical communicators real-world insight into their industry.

About the speakers

This person is speaking at this event.
Kate Fletcher

WRiter at Epic bio from LinkedIn

This person is speaking at this event.
McKenzie Zeiss

Writer at Epic bio from LinkedIn

Next session in Hanover AB

11:30am Create Stunning Visual Documentation from 3D Design Data

10 attendees

  • Carrie Chambers
  • Jonathan Rice
  • Kate Fletcher
  • Marina Kamenetsky, M.A.
  • McKenzie Zeiss
  • Melody Locke
  • Rick Sapir
  • Rohina Dhunjeebhoy
  • Todd Doane
  • Wendy Mastandrea

5 trackers

  • Jamye Sagan
  • Jennifer Shumate
  • Laura Ruggeri
  • Laura Dent
  • Sophia Helton

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Time 10:00am11:00am EST

Date Wed 8th May 2013


Hanover AB, Hyatt Regency Atlanta

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