Stream 1: Chaired by Michael Cross, Journalist

A session at Socitm 2013

Monday 9th December, 2013

11:25am to 12:25pm (GMT)

11:25 - 11:50: Keynote: Achieving radical, sustainable change - when will the madness stop?
John Seddon is a strident critic of recent public sector reform models; in particular he has criticised the implementation and design of the Single Universal Credit system. Is public sector reliance on economies of scale misguided? What other approaches could yield greater efficiency savings? When and how can radical and sustainable change be achieved?

Professor John Seddon, Occupational Psychologist and Author

11:50 - 12:15: Demand management
As demand for services increases, and organisations look to channel shift for more cost effective delivery channels, the need to measure service use and areas of demand is vital to an organisation's effectiveness. Demand will vary from organisation to organisation so how can you evaluate your customers' demands? How can you achieve cash benefits at a time when all public bodies are cash-strapped?

Paul Conneely, Programme Lead, ITW Networks

12:15 - 12:25: Q&A

About the speakers

This person is speaking at this event.
Paul Conneely

Advisor, Facilitator and Writer | Government & Public Service Transformation | Digital Technology & Demand Management bio from LinkedIn

This person is speaking at this event.
Michael Cross

Journalist bio from LinkedIn

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Socitm 2013

England England, Greater London

8th10th December 2013

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Time 11:25am12:25pm GMT

Date Mon 9th December 2013

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