Monday 9th December, 2013
11:25am to 12:25pm
11:25 - 11:50: Keynote: Achieving radical, sustainable change - when will the madness stop?
John Seddon is a strident critic of recent public sector reform models; in particular he has criticised the implementation and design of the Single Universal Credit system. Is public sector reliance on economies of scale misguided? What other approaches could yield greater efficiency savings? When and how can radical and sustainable change be achieved?
Professor John Seddon, Occupational Psychologist and Author
11:50 - 12:15: Demand management
As demand for services increases, and organisations look to channel shift for more cost effective delivery channels, the need to measure service use and areas of demand is vital to an organisation's effectiveness. Demand will vary from organisation to organisation so how can you evaluate your customers' demands? How can you achieve cash benefits at a time when all public bodies are cash-strapped?
Paul Conneely, Programme Lead, ITW Networks
12:15 - 12:25: Q&A
Advisor, Facilitator and Writer | Government & Public Service Transformation | Digital Technology & Demand Management bio from LinkedIn
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