Enhancing the customer experience: A practical guide to developing a successful, customer-centric approach to service delivery

A session at Socitm 2013

Monday 9th December, 2013

3:30pm to 4:30pm (GMT)

In May 2011, Linda launched an ambitious three year strategy to enhance customer service at the Council. Her main aims were to improve resilience, cut down on duplication, improve efficiency and ultimately provide a better customer service experience for all Spelthorne citizens. The strategy so far has been a great success and has delivered some pretty impressive results.

In this session, Linda will share Spelthorne Borough Council's approach, the successes and challenges they've faced along the way; and their results so far. With a significant part of the strategy relying on technology to deliver results, this session will also explore the solutions deployed to achieve their customer-centric vision.

Linda Norman, Head of Customer Services, Spelthorne Borough Council

This session is sponsored by Capita

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Socitm 2013

England England, Greater London

8th10th December 2013

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Time 3:30pm4:30pm GMT

Date Mon 9th December 2013

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