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Let us take you on a journey from initial assessment and planning, through implementation to analysis and continual improvement.
The summit combines presentations, group pow-wows and interactive discussions, which will cover all the channels involved in customer service including web self-service, contact centres, web chat, mobile and social media. Other relevant factors, such as search, reporting and analytics and continually improving the knowledgebase, will also be discussed.
You are invited to attend both days of this free event and join us for drinks and dinner on the evening of the 21st for further networking opportunities.