Transversal annual customer experience summit

Delivering customer experience strategy... and beyond!

21 22 May 2013

Let us take you on a journey from initial assessment and planning, through implementation to analysis and continual improvement.

The summit combines presentations, group pow-wows and interactive discussions, which will cover all the channels involved in customer service including web self-service, contact centres, web chat, mobile and social media. Other relevant factors, such as search, reporting and analytics and continually improving the knowledgebase, will also be discussed.

  • Day one – featuring case studies and ROI stories from leaders of global brands and insight into industry excellence from thought leaders.
  • Day two – featuring ‘How To’ sessions when our expert practitioners deliver best practice guidance for deploying our own technologies.

You are invited to attend both days of this free event and join us for drinks and dinner on the evening of the 21st for further networking opportunities.

11 speakers

  • Tom Pelly Professional Services Manager, Transversal
  • Stephen Sinclair Business Development Director, Transversal
  • Hanif Rahaman Professional Services Consultant, Transversal

Day 1 from 9:30am to 5:15pm Tuesday 21st May 2013

Day 2 from 9am to 2pm Wednesday 22nd May 2013

11 known attendees

  • Transversal
  • Davin Yap
  • Rob Bamforth
  • Anne Marie Forsyth
  • Sharon Millard
  • Julie Warne
  • Gary Magenta
  • Michael Aston
  • Heather Richards
  • Tom Pelly
  • Stephen Sinclair

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Related books

  • Outside In
  • The DNA of Customer Experience

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