Thursday 5th September, 2013
11:00am to 12:30pm
In an increasingly multi-channel world it’s important to look at the entire end to end experience that a customer receives, not just focusing on individual customer tasks and interactions. In this highly practical and interactive tutorial you’ll learn how to move from a task based design mind-set, to an experience based design mind-set. You’ll learn some key tools and techniques for designing true multi-channel experiences and for mapping out the complete end to end customer journey.
Sign in to add slides, notes or videos to this session