In this tutorial, we will introduce a new usability walkthrough method called the Collaborative Critique (CC) that is inspired by the human-computer collaboration paradigm of system-user interaction. This walkthrough method is motivated by the need for a usability inspection technique that focuses on the usefulness of the system and is applicable to complex information systems as well as smaller-scale consumer websites and applications.
The tutorial will include a detailed description of the CC method as well as its theoretical foundations and results from a practical evaluation. We will highlight how the CC method differs from existing inspection methods and mitigates some of their problems by taking a “system-as-a-user’s collaborative partner” approach, which evaluates how strongly the system’s behavior fits the characteristics of a helpful and intelligent co-worker. The principles behind the method and examples of their application to user interfaces will help the participants in not only performing the CC walkthrough but also in guiding the design of interfaces.
A hands-on exercise in applying the Collaborative Critique will also be included in the tutorial. We hope to follow up the tutorial with an on-line discussion between the participants and authors of the CC method concerning their experiences with using the method.
Assoc. Professor, Computer Information Systems Department, Bentley University
Tamara Babaian is an Associate Professor of Computer Information Systems at Bentley University. She received her PhD from Tufts University, followed by a Post-Doctorate fellowship at Harvard University. Tamara’s research in intelligent and collaborative systems has been focusing on (1) the design and evaluation of collaborative system-user interactions and (2) algorithms and representations that support human-computer collaboration. Her HCI work has appeared in proceedings of ACM CHI, Intelligent User Interfaces conference, International Conference on Enterprise Information Systems and other conference and journal publications.
Professor, Computer Information Systems Department, Bentley University
Wendy Lucas is a Professor of Computer Information Systems at Bentley University. She received her PhD from the Electrical Engineering and Computer Science Department at Tufts University and an MS from the MIT Sloan School of Management. Her research focuses on human-computer collaboration and information visualization, with publications in proceedings of ACM CHI, IEEE Symposium on Visual Languages, and ACM Multimedia. Her industry experience includes founding a medical software company and serving as a marketing and technology consultant to small businesses.
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