UX and IA at Mozilla Support, and Helping 7.2 Million More People

A session at Write the Docs

Tuesday 9th April, 2013

1:20pm to 2:00pm

Mozilla Support has gone through a number of usability and information architecture evaluations over the past year and a half, the biggest of which helps us help 7.2 million additional people every year find the answers they need.

I’ll talk about some of the techniques and tools we’ve used (like heuristic evaluation, card sorts, treejack) and how to play along at home and apply these techniques to your own docs.

About the speaker

This person is speaking at this event.
James Socol

Djangonaut. Pythonista. Brooklynite. Erstwhile musician. API Hacker at @Bitly. Cofounder of @wearesuborbital and runs @todaysmeet. bio from Twitter

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 1:20pm2:00pm PST

Date Tue 9th April 2013

Short URL


View the schedule


See something wrong?

Report an issue with this session