Helping the help pages

A session at Write the Docs

Tuesday 9th April, 2013

2:40pm to 3:00pm

37signals had help pages that weren’t very helpful. That all changed with a new help section for the new Basecamp. Learn how the new help pages were developed & written and the effect they’ve had on support case load. Spoiler: it’s much lighter!

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Ann Goliak

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Time 2:40pm3:00pm PST

Date Tue 9th April 2013

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