Tuesday 29th April, 2014
9:30am to 10:45am
Attendees at this highly interactive briefing will go back home with an understanding of their individual behaviour in conflict situations and how to handle and diffuse such situations. You will learn how to manage the conflict which occurs whenever differing viewpoints make two or more people's concerns incompatible. You will understand how conflict management involves reframing these areas of friction to reveal a positive way forward.
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