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Surviving Support: 10 Tips for Saving Your Users and Yourself

A session at CodeMash 2014

Thursday 9th January, 2014

9:45am to 10:45am (EST)

When I open sourced my plugin to the WordPress community, user support was one of the last things on my mind - I was more excited to have written awesome code and a helpful site extension. Shortly thereafter though, customer support was the only thing I had time for. When your user base ranges in skill level from experienced developer to your grandmother, well… you've gotta be prepared for just about anything. This session will highlight the challenges and benefits of stellar support and offer a few tricks to make the process as painless as possible for both your user and yourself.

About the speaker

This person is speaking at this event.
Julie Cameron

Sassy CSS, Modular Architecture, RWD advocate.

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When

Time 9:45am10:45am EST

Date Thu 9th January 2014

Session Hash Tag

#SurvivingSupport

Short URL

lanyrd.com/sctwkd

Official session page

bit.ly/surviving-support

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