Designing for Cross-Channel User Experience

A session at Dutch Mobile Conference 2014

Saturday 28th June, 2014

11:45am to 12:30pm (AMT)

Users often don’t complete an activity in one sitting or through a single channel. Sometimes users are interrupted, sometimes it is more appropriate to switch device, or they move from the digital world to the physical world—and vice versa—by choice or necessity.

For these reasons, it’s important to offer a seamless experience as users move from channel to channel to complete activities. The continuity of experience will become increasingly important as the line between the digital and physical worlds continues to blur. This talk will give practical advice for cross device design for users, and the important mobile technology plays in the role of seamless experiences.

About the speaker

This person is speaking at this event.
Chrissy Welsh

Lead UX for Backbase

Chrissy Welsh is the Lead UX Consultant for Backbase, based in Amsterdam. She is interested in the potential of ‘bleeding edge’ technologies in user experience design to make products easy and pleasurable to use.

She has over 10 years design experience and has worked with a variety of industries including software development, healthcare and education. Before Backbase, Chrissy was the Senior UX/UI designer for Cloud9 IDE where she designed user experiences for online coding apps. She has also designed cloud based IDE’s, cloud based monitoring systems, data migration software, online services & websites. She started her career in design as an opinionated web developer.

Chrissy has an honours degree in Applied Graphics with Multimedia Technology from Caledonian University, Glasgow, Scotland. When not writing grandiose bios she can be found drinking tea and drawing animals in hats.

Sign in to add slides, notes or videos to this session

Tell your friends!


Time 11:45am12:30pm AMT

Date Sat 28th June 2014

Short URL


View the schedule



See something wrong?

Report an issue with this session