Personalisation in the homelessness sector

23 January 2014

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Personalisation is about giving clients choice and control over the support they need. It is a move away from a ‘one-size fits all’ approach to a more flexible and responsive model. Personalisation involves working with clients to identify their own individual pathways and then providing them with the support they want and need, either directly or in partnership with another service, and at a time and in a way that suits them. Personalisation does not require the use of personal budgets; putting the individual in control is possible regardless of their funding package.

This conference is designed to support homelessness services and commissioners who are considering adopting a personalised approach in response to rough sleeping or entrenched homelessness or for those who want to build upon their current practice.


The principles of personalisation in the homelessness sector
The implications of personalisation for service users, commissioners and staff working in single homeless organisations
Current models of personalised services, including those specially developed in relation to work with rough sleepers
Potential risk and quality assurance issues associated with personalising services
How to start personalising services in your own organisation
The use and implementation of personalised budgets.

1 known attendee

  • Freya

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Related books

  • Without a Net: Middle Class and Homeless (with Kids) in America

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