A203 - Measuring excellence

A session at Internet Librarian International 2014

Wednesday 22nd October, 2014

1:30pm to 2:15pm (GMT)

Building relationships and transforming services with the Customer Service Excellence Standard
Sarah Wolfenden, Brunel University

Gathering meaningful statistics
Laura Connaughton, National University of Ireland, Maynooth

How are libraries generating meaningful metrics to help them remain efficient, effective and excellent – and of course to prove their value?

About the speakers

This person is speaking at this event.
Laura Connaughton

Librarian; amateur baker; happiest when by the seaside :) bio from Twitter

This person is speaking at this event.
Sarah Wolfenden

Subject Liaison Librarian from Brunel University London

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Time 1:30pm2:15pm GMT

Date Wed 22nd October 2014

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