Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world

A session at Interaction14

Friday 7th February, 2014

11:45am to 11:45am (AMT)

Apple’s Siri and Google Now have ignited consumers’ interest in voice user interface (VUI) by delivering valuable and delightful customer experiences. Innovative companies can leverage VUI solutions to create a competitive advantage. But how do you drive the adoption of VUI in an organization with a long GUI-only history? We'll share the frameworks we used to evangelize VUI, offer key insights and design principles to help you start your own grassroots VUI movement, and provide best practices and a VUI brainstorming canvas.

The session will include:
-Share a “human centric” story about the ups and downs of evangelizing VUI
-Share in-house developed VUI prototypes and great external examples

Participants will walk away with:
-4 VUI behavior themes
-4 VUI opportunities (for future brainstorming using VUI canvas)
-5 key strategies to evangelize VUI
-5 VUI design principles for the creative process

About the speakers

This person is speaking at this event.
Stephen Gay

@Intuit Experienced in the full user-centered design process with a special interest in championing innovative design from inception to completion. bio from Twitter

This person is speaking at this event.
Susan Hura

SpeechUsability employs user-centered research and design to make self-service automation an intuitive and appealing experience for callers. bio from Twitter

Next session in Breakout room B

11:45am Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world by Susan Hura and Stephen Gay

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Time 11:45am11:45am AMT

Date Fri 7th February 2014


Breakout room B, Westergasfabriek

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