Tuesday 15th April, 2014
1:30pm to 2:25pm
Illumina will demonstrate methods used to generate custom documentation for our users. Previously, customers had to review ~500 pages across 8-10 documents to learn how to use the products in our workflow. The content included background material and if-then constructs to address all the various product combinations and methods. Customers were unclear which documents to read, in what order, and which if-then scenarios applied to them. To turn this burden into a competitive advantage, we developed a Custom Documentation tool based on our Flare content. This tool provides a GUI for customers to select the products and methods they use. The selections are fed to Flare as a custom-built target. The result is a single ~50-page document containing what the user needs, and nothing more. Similar methods can be used for customized service/repair documentation, OEM customizations, and more. The goal of this session is to help you envision the possibilities for your Flare content.
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