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There is tremendous power in an organization that can collectively see their customers through a lens of empathy. Empathy has a direct impact on what you create for customers and understanding the “deeper drivers” of customers will equip you with the insight needed to move the needle on your business metrics.
There are two parts to empathy: developing it, then applying it. We’ve constructed a two-part workshop designed to give you the skills required to first harness empathy and then share it with impact.