Troy believes this best-selling business book, Change The Culture, Change The Game is a must read for IT leaders. In today’s highly competitive environment and economic challenges, understanding the importance of, not only personal accountability, but joint accountability within the workforce is imperative! The authors provide real corporate case studies about organizations with the implemented strategies demonstrated in the book. There are also many stories with excellent examples of real companies making a positive cultural transition and bringing about outstanding results again, and again. Troy will share some of these with you, linking them specifically to how IT leaders can apply these same successful strategies to IT organizations in general and within IT Service Management specifically.
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