The Human Factor – 5 Tips For Creating The Quintessential Hybrid IT Professional

A session at "Pink14" - 18th Annual International IT Service Management Conference & Exhibition

  • Douglas A. Smith

In this unique case study, Doug will discuss how he and his IT organization have applied organizational development principles to BCBSIL’s IT department, bridging the gap between business and IT as well as adding to the overall success of implementing change. With a Masters of Science degree in Management and Organizational Behavior and a certification as an OD (Operational Development) Practitioner, Doug will share the successes of BCBSIL’s organizational development initiatives focusing on his top five tips to create a "hybrid" IT professional - someone who can interact seamlessly with both business and IT. If you’re charged with helping your team reach its full potential, this session is not to be missed.

About the speaker

This person is speaking at this event.
Douglas A. Smith

ITG Configuration Management, Health Care Service Corporation

Sign in to add slides, notes or videos to this session

Tell your friends!


Date Sun 16th February 2014

Short URL


View the schedule


See something wrong?

Report an issue with this session