The IT group at Western Governors University was under incredible pressure. They were tasked with driving innovation, producing significant improvements in operational performance and building credibility – and do this nearly immediately while handling a complete application refresh and dealing with rapid growth. To produce the desired results, the group took a four-pronged approach: they used Agile to improve project results while relying on Lean IT to improve internal processes. There was rigorous alignment to rationalize the portfolio and align the entire University and the monumental task of providing leadership built on a culture of trust. Was it worth it? Niel will tell you that it sure was. The cultural changes have been immense and the results are promising. Don’t miss this exciting case study focused on two of today’s most talked about topics – Agile and Lean.
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