Leading Change: Kotter’s 8-Step Model

A session at "Pink14" - 18th Annual International IT Service Management Conference & Exhibition

A conference main-stay, and favorite from Harvard Business School.

Every IT leader should know about Kotter’s 8-Step Model for implementing change!

Leading Change is recognized as one of the all-time best business books and the definitive work on the subject. Harvard Business School Professor John P. Kotter methodically and carefully explains his 8-step process for leading and managing major organizational change in an easy to understand fashion, which captures his wealth of knowledge and experience working with major companies all over the world. Professor Kotter takes concepts like leadership, urgency, vision, strategy, quick wins, and communication and puts them in well-explained, practical terms that anyone can follow.

If you're a manager at any level of your IT organization who is currently leading any aspect of a change (and today it’s an ongoing occurrence!), understanding Kotter’s 8-step change process is a must-have, and this is a not-to-be-missed session. Plus, learn how to apply the best practices from this book from one of the world's leading ITSM consultants – Gary Case. You'll gain huge benefits from Gary's extensive ITIL implementation and IT project management experience as he walks you through several real-world examples for each of the eight steps.

About the speaker

This person is speaking at this event.
Gary Case

Principal Consultant, Pink Elephant

Sign in to add slides, notes or videos to this session

Tell your friends!


Date Sun 16th February 2014

Short URL


Official event site


View the schedule


See something wrong?

Report an issue with this session