It is said what is measured can be managed, or better stated what is NOT measured cannot be managed. As ITSM advances we move forward with processes, roles and technology. Many organizations have gone through two or three generations of tools. How do you know if you are really getting the benefits that have been targeted? It is time for ITSM initiatives to prove the advancement in the technology space. Join Cathy as she shares how Allstate used the business efficiency technique Time and Motion Study to improve and upgrade its work systems. Cathy will reveal how to apply a Time and Motion Study to your ITSM technology upgrades or maintenance modifications and most importantly what to keep a watchful eye on. From this session you’ll walk away with examples of how a Time and Motion Study can be used within your organization to determine if you’re actually getting the desired results.
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