Join Jack as he provides you with an overview of an Agile improvement approach to ITSM. If this is a new concept for you, or you've been introduced and want to learn more about it, then this is a must-attend session that may help take your process improvements to a new level of success.
Most organizations have what can be termed “Target Rich Environments” when it comes to finding opportunities to make focused improvements. Realizing results that matter does not always have to mean major change. While some organizations focus on major ITSM transformation projects, others would prefer to approach improvement from an iterative and gradual basis.
This session will look at how you can use Agile / SCRUM planning and improvement techniques to focus on rapid Continual Service Improvement (CSI) sprints to make incremental process improvements over time.
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