Those of us who spend our lives researching, documenting and promoting best practices for IT Management can sometimes be accused of over complicating things. We talk about this framework, and that standard, and describe the complex integrations of inputs and outputs, etc. etc. etc.
However, if you consider Lean principles, all service organizations have the same basic value streams. In fact, the IT Management concepts we so proudly debate and argue over are simply echoes of a larger concept called Business Service Management.
Come along to this session to understand how the concepts described in ITIL are found in all business functions and how understanding this supports business integration.
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