Are your ITSM processes “defined?” Are they fully “optimized?” Do you know what these mean, and why it’s important for you to know?
Attend this session and you’ll learn about the key concepts and guiding principles of “process maturity”. The session includes an overview of the CMM model (Capability Maturity Model) and the 6 different process maturity stages: 0 - Not Performed; 1 - Initial; 2 - Repeatable; 3 - Defined; 4 - Managed; 5 - Optimized. What do each of these mean? And, why should every IT manager need to know? Attend this session for an explanation of each stage and why understanding a maturity level is necessary to overall successful project management, and implementing ITIL and ITSM best practices.
Make this a must-attend session to help you better understand other conference presentations that refer to process maturity, assessments, best practices for implementing ITIL processes, and the “health checks” on Wednesday afternoon.
To maximize participation, this session is scheduled more than once throughout the conference – It is presented on Sunday afternoon as a Conference Optimizer, and Monday as a breakout session.
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