Pursuing some facets of ITSM process improvements can lead to feeling overwhelmed and stymied. Often you are presented with resistance and obstructions. Julianne will share with you the various methods used at Pomona College to improve services that were easy and sometimes surreptitiously assisted in winning hearts and minds to the cause of improvement. Pomona College, located in Claremont, CA is widely regarded as one of the premier liberal arts colleges in America. Drawing upon its culture and open mindedness, they employed techniques ranging from simple to complex to drive improvements; ideas ranging from acting techniques, post-mortem meeting engagements, staff development and engagement and other out-of-the-box ideas. Don’t miss this opportunity to learn how to engage your co-workers in the improvement process, how to assist them in finding their own improvement ideas and how to win with both improved morale and service.
Sign in to add slides, notes or videos to this session